Hire Me

Freelance Writing with a focus on IT Project Deliverables

Take a look at everything below. Then contact me via email with how I can help. I am open to freelance projects only.

Email -> hello [at] aaronaiken [dot] me

I look forward to hearing from you!

Services

  • Technical writing & editing
    • Hardware/software help screen writing & editing
    • Hardware/software manual writing & editing
  • Business requirements writing & editing
  • Test cases and user acceptance tracking
  • End user/customer survey administration and reporting
  • IT Process documentation
  • IT Policies and Procedures
  • Web copy writing & editing
  • Website reviews/testing/QA

Certificates

  • ITIL Expert
  • ITIL Continual Service Improvement
  • ITIL Service Strategy
  • ITIL Service Design
  • ITIL Service Transition
  • ITIL Service Operation
  • ITIL Foundation

Experience

Continual Service Improvement Manager, 5/2017 - present

  • Manage improvements to IT Service Management processes and IT services
  • Measure the performance of our team and identify improvement areas
  • Design improvements to processes, services and infrastructure in order to increase efficiency and effectiveness
  • Build and administer surveys to collect feedback from the business community at various stages of the SDLC
  • Compile data into “human readable” next steps and actions
  • Present findings/changes/improvements at monthly status meeting with account/customer executives
  • Build teams of individuals best suited to take an improvement initiative from initial vision through to completion
  • Coordinate improvement efforts across multiple bureaus and teams

Lead Business Analyst, 12/2013 - Present

  • Manage small team of developers and business analysts
  • Support routine maintenance and planned releases for more than 30 applications
  • Coordinate application support across multiple teams and dependancies
  • Prepare all necessary release documentation including release plans, business requirements, and test cases
  • Build and maintain business relationships with all business process owners and application stakeholders
  • Monitor and manage deliverables against various SLA’s
  • Participate in interviewing candidates for open positions
  • Prepare reports, ballpark estimates, and release value analysis as requested
  • Produce meeting minutes from client and team meetings
  • Work with business users to gather and clarify release requirements
  • Test application releases in DEV and SYST environments
  • Manage and update application release issue log during UAT

Communications Director (Secretary), 1/2013 - present

  • Primary administration officer of Executive Board
  • Schedule monthly board and member meetings
  • Prepare and distribute meeting agendas and minutes
  • Provide electronic communication between the Board, members, and outside agencies
  • Receive and disseminate correspondence to and from membership
  • Create promotional graphics and copy for events
  • Utilize social media, word of mouth, and email marketing to promote monthly club events
  • Build and maintain website and other online properties
  • Manage Square account for processing payments (invoices, donations, apparel sales)

Owner, Aiken Web Solutions, LLC, Harrisburg, PA — 06/2011-12/2017

  • Managed team of 10 sub-contractors to complete client work
  • Established systems to manage all aspects of client management, project management, and document storage
  • Managed all aspects of client work from sale to delivery
  • Marketed business via social media channels, networking groups, and special interest groups
  • Identified industries and qualified companies based on predetermined criteria for our products and services
  • Managed individual projects and entire business accounting to generate business reports
  • Created proposals and contracts to complete client work
  • Established business-to-business relationships whereby our services were sold by partner agencies
  • Provided software/framework training to clients as well as Helpdesk Support
Aaron Aiken @aa